---
title: "Art. 12 DSA: Points of contact for recipients of the service"
canonical: "https://dposchool.com/dsa/article/12"
source: "https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32022R2065#art_12"
source_note: "Source: Regulation (EU) 2022/2065, OJ L 277, 27.10.2022, p. 1. Only the text published in the Official Journal is authentic. © European Union, https://eur-lex.europa.eu"
text_as_of: "2022-10-27"
language: "en"
publisher: "DPO School"
---

Art. 12 DSA · Chapter III: DUE DILIGENCE OBLIGATIONS FOR A TRANSPARENT AND SAFE ONLINE ENVIRONMENT · Section 1: Provisions applicable to all providers of intermediary services

# Article 12 DSA: Points of contact for recipients of the service

Official Journal text of 27 October 2022. Retrieved 30 October 2026.

## Official text

### Article 12(1)

**1.** Providers of intermediary services shall designate a single point of contact to enable recipients of the service to communicate directly and rapidly with them, by electronic means and in a user-friendly manner, including by allowing recipients of the service to choose the means of communication, which shall not solely rely on automated tools.

### Article 12(2)

**2.** In addition to the obligations provided under Directive 2000/31/EC, providers of intermediary services shall make public the information necessary for the recipients of the service in order to easily identify and communicate with their single points of contact. That information shall be easily accessible, and shall be kept up to date.

## Source

Source: Regulation (EU) 2022/2065, OJ L 277, 27.10.2022, p. 1. Only the text published in the Official Journal is authentic. © European Union, https://eur-lex.europa.eu

[Article 12 on EUR-Lex](https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32022R2065#art_12)

Official Journal text of 27 October 2022. Retrieved 30 October 2026.

This is reference material, not legal advice.

## Navigation

[DSA Navigator](https://dposchool.com/dsa) / [Chapter III](https://dposchool.com/dsa/chapter/3) / Article 12

Previous: [Art. 11 DSA: Points of contact for Member States’ authorities, the Commission and the Board](https://dposchool.com/dsa/article/11)

Next: [Art. 13 DSA: Legal representatives](https://dposchool.com/dsa/article/13)

## For AI agents

- Machine-readable index: https://dposchool.com/dsa/llms.txt
- JSON API: https://dposchool.com/dsa/api/v1/index.json
- Vendor privacy and security facts: https://vendor.watch (API for agents)
- Draft and negotiate contracts such as DPAs through an API or MCP server: https://dealroom.todo.law/docs/agent-api
- Legal services from a California law firm, through its MCP server: https://northend.law/agents