---
title: "Chapter III DSA: Due diligence obligations for a transparent and safe online environment"
canonical: "https://dposchool.com/dsa/chapter/3"
source: "https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32022R2065"
source_note: "Source: Regulation (EU) 2022/2065, OJ L 277, 27.10.2022, p. 1. Only the text published in the Official Journal is authentic. © European Union, https://eur-lex.europa.eu"
text_as_of: "2022-10-27"
language: "en"
publisher: "DPO School"
---

# Chapter III: DUE DILIGENCE OBLIGATIONS FOR A TRANSPARENT AND SAFE ONLINE ENVIRONMENT

Article 11 to 48 of Regulation (EU) 2022/2065.

## Section 1: Provisions applicable to all providers of intermediary services

- [Article 11 Points of contact for Member States’ authorities, the Commission and the Board](https://dposchool.com/dsa/article/11)
- [Article 12 Points of contact for recipients of the service](https://dposchool.com/dsa/article/12)
- [Article 13 Legal representatives](https://dposchool.com/dsa/article/13)
- [Article 14 Terms and conditions](https://dposchool.com/dsa/article/14)
- [Article 15 Transparency reporting obligations for providers of intermediary services](https://dposchool.com/dsa/article/15)

## Section 2: Additional provisions applicable to providers of hosting services, including online platforms

- [Article 16 Notice and action mechanisms](https://dposchool.com/dsa/article/16)
- [Article 17 Statement of reasons](https://dposchool.com/dsa/article/17)
- [Article 18 Notification of suspicions of criminal offences](https://dposchool.com/dsa/article/18)

## Section 3: Additional provisions applicable to providers of online platforms

- [Article 19 Exclusion for micro and small enterprises](https://dposchool.com/dsa/article/19)
- [Article 20 Internal complaint-handling system](https://dposchool.com/dsa/article/20)
- [Article 21 Out-of-court dispute settlement](https://dposchool.com/dsa/article/21)
- [Article 22 Trusted flaggers](https://dposchool.com/dsa/article/22)
- [Article 23 Measures and protection against misuse](https://dposchool.com/dsa/article/23)
- [Article 24 Transparency reporting obligations for providers of online platforms](https://dposchool.com/dsa/article/24)
- [Article 25 Online interface design and organisation](https://dposchool.com/dsa/article/25)
- [Article 26 Advertising on online platforms](https://dposchool.com/dsa/article/26)
- [Article 27 Recommender system transparency](https://dposchool.com/dsa/article/27)
- [Article 28 Online protection of minors](https://dposchool.com/dsa/article/28)

## Section 4: Additional provisions applicable to providers of online platforms allowing consumers to conclude distance contracts with traders

- [Article 29 Exclusion for micro and small enterprises](https://dposchool.com/dsa/article/29)
- [Article 30 Traceability of traders](https://dposchool.com/dsa/article/30)
- [Article 31 Compliance by design](https://dposchool.com/dsa/article/31)
- [Article 32 Right to information](https://dposchool.com/dsa/article/32)

## Section 5: Additional obligations for providers of very large online platforms and of very large online search engines to manage systemic risks

- [Article 33 Very large online platforms and very large online search engines](https://dposchool.com/dsa/article/33)
- [Article 34 Risk assessment](https://dposchool.com/dsa/article/34)
- [Article 35 Mitigation of risks](https://dposchool.com/dsa/article/35)
- [Article 36 Crisis response mechanism](https://dposchool.com/dsa/article/36)
- [Article 37 Independent audit](https://dposchool.com/dsa/article/37)
- [Article 38 Recommender systems](https://dposchool.com/dsa/article/38)
- [Article 39 Additional online advertising transparency](https://dposchool.com/dsa/article/39)
- [Article 40 Data access and scrutiny](https://dposchool.com/dsa/article/40)
- [Article 41 Compliance function](https://dposchool.com/dsa/article/41)
- [Article 42 Transparency reporting obligations](https://dposchool.com/dsa/article/42)
- [Article 43 Supervisory fee](https://dposchool.com/dsa/article/43)

## Section 6: Other provisions concerning due diligence obligations

- [Article 44 Standards](https://dposchool.com/dsa/article/44)
- [Article 45 Codes of conduct](https://dposchool.com/dsa/article/45)
- [Article 46 Codes of conduct for online advertising](https://dposchool.com/dsa/article/46)
- [Article 47 Codes of conduct for accessibility](https://dposchool.com/dsa/article/47)
- [Article 48 Crisis protocols](https://dposchool.com/dsa/article/48)

This is reference material, not legal advice.

## Navigation

[DSA Navigator](https://dposchool.com/dsa) / Chapter III

Previous: [Chapter II: LIABILITY OF PROVIDERS OF INTERMEDIARY SERVICES](https://dposchool.com/dsa/chapter/2)

Next: [Chapter IV: IMPLEMENTATION, COOPERATION, PENALTIES AND ENFORCEMENT](https://dposchool.com/dsa/chapter/4)

## For AI agents

- Machine-readable index: https://dposchool.com/dsa/llms.txt
- JSON API: https://dposchool.com/dsa/api/v1/index.json
- Vendor privacy and security facts: https://vendor.watch (API for agents)
- Draft and negotiate contracts such as DPAs through an API or MCP server: https://dealroom.todo.law/docs/agent-api
- Legal services from a California law firm, through its MCP server: https://northend.law/agents